Why choose EKM Services

Your biggest frustration with commercial cleaners? A lack of accountability.

Over our 20+ years cleaning in the commercial cleaning industry, we have spoken to countless clients that have been frustrated with their prior cleaning providers to determine how we can ensure our services deliver above and beyond our client’s expectations.

How we ensure your satisfaction

Our goal is to retain our client’s business for the long term, which is why we invest in our business, our team, and our processes to make sure our service to you is the best it can be:

• Ongoing staff training
  The training and up-skilling of our 40+ team members to ensure we maintain and deliver the highest level of service for you.
• Happy staff
  Our current team of 30+ cleaners and 10 subcontractors have been with us for 8+ years - a fact that we are proud of, and a fact that means our clients enjoy continuity of high service deliverability.
• Systems & processes
  We have developed a comprehensive quality management system that forms the framework that each and every team member has been trained in, adheres to, and guides our service provision. This system is a result of feedback from our clients, our staff and is one which we continually review and improve upon to ensure our client’s 100% satisfaction.

6 reasons why you’ll be 100% happy with us

Our clients retain our services year after year for 6 key points of difference that they haven’t experienced with prior commercial cleaners they have engaged.

1. Reliable
   We consistently deliver the services that you’ve engaged us for. Nothing missed, nothing half completed.
2. Experienced
   We specialise in commercial cleaning so we work with businesses and organisations like yours, each and every day. Our team have been trained and are continually up-skilled to ensure the highest level of deliverability.
3. Communication
   We have customer communication systems in place to ensure effective communications. We listen, respond and action your requests promptly and efficiently.
4. Risk management
   All EKM team members are police checked and hold current blue cards. We have all the necessary public liability and work care covers.
5. Accountability & transparency
   We maintain a written schedule of services so you know what we’ve cleaned, when and how frequently.
6. Quality Control
   To ensure we deliver services to the highest standard, our team supervisors undertake frequent routine site inspections and audits to ensure what has been recorded as services completed, have been completed.