Aged Care / Retirement

The appearance and presentation of your residence facility are of the utmost importance to your organisation and to us.

In a complex environment such as yours, where many services operate simultaneously - food preparation, accommodation, medical care, staff operations areas, public amenities; it’s essential that your cleaning service provider delivers the highest quality service, each and every time.

Your duty of care to provide a clean & hygienic facility – is also our duty of care

Why use us?

We understand your facility relies on our expertise and professionalism. Our team have the experience, standards and communications in place to ensure we continually meet and exceed your expectations.

No. 1: Our Experience

Our cleaners are trained in the specific requirements of your industry, including:

• Infection control
  All staff are trained in the specific cleaning procedures and standards required by your industry, including those to minimise and prevent the spread of infection.
• Hygiene
  Our staff understand the importance of maintaining hygiene in your facility. We have developed best-practice standards to ensure our services meet and exceed your expectations.
• Respect & privacy of your clientele
  We understand your facility is more than just that - your clientele call it home. Our staff understand this, and we aim to deliver a service not just for your facility, but a personalised service to each of your clientele. Our staff value and respect the privacy of your clientele, and will greet each of them at their door with a warm smile and a friendly greeting – we are cleaning their home as well, after all.

No 2: Our Standards

Our aim is to develop a longstanding service relationship with you. To this end, we have in place quality management systems and policies designed to ensure we deliver beyond your expectations and all accreditation requirements.

No. 3: Our Communication

Our focus is your 100% satisfaction, 100% of the time. We work with you to maintain your service needs, goals and accreditation requirements. We go beyond achieving basic requirements for safety, hygiene and other compliance regulations – our goal is to deliver a seamless service of the highest standard, and one that is also accountable and transparent.

Your dedicated EKM Services team supervisor will ensure service deliverability through quality insurance inspections and appropriate record-keeping for accountability and transparency of services. We maintain frequent and open communications with facility management to ensure you are always more than 100% satisfied with our services.

Our focus is your 100% satisfaction, 100% of the time.